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Staff

We rely on our people – their enthusiasm, talent and commitment – to make every project a success. With a team of over 50 individuals, we have the resources to give every relationship personal attention, while still being responsive to a wide variety of needs. Our management team supports employee empowerment, so you can get the answers you need faster.

Dennis Neitzel, CPE, Director Emeritus

Neitzel, Dennis Since joining the team in 1989, Dennis has been a strong influence on AVO’s direction. While we have many team members involved in research with electrical and safety associations, he is our key influencer. Dennis is a NFPA 70E® Principal Committee Member and Special Expert (since 1992), the IEEE 902 (3007) Working Group Chairman, IEEE P45.5 Working Group Chairman, IEEE 1584 Working Group Member, IEEE P1713 Working Group Member, IEEE P1814 Working Group Member, Co-Author of the Electrical Safety Handbook and a member of the Defense Safety Oversight Council (DoD Electrical Safety Special Interest Initiative). His expertise is requested for speaking events and research committees around the world. We draw on his knowledge of emerging regulations and involvement in electrical research to stay on the forefront of change. He also has worked in the electrical industry since 1967 specializing in electrical safety and power systems analysis for commercial, utility and manufacturing facilities. Dennis received his Bachelors and Masters in Electrical Engineering from Columbia Pacific University and is a Certified Plant Engineer (CPE), Certified Technical Instructor (Westinghouse) and Certified Electrical Inspector.

Mark Ackerson

Send a message to Mark
Mr. Ackerson has performed electrical installation, maintenance, troubleshooting and safety administration in the manufacturing industry since 1985. He is a Licensed Master Electrician in the state of Michigan with expertise in electrical maintenance and safety training programs as well as OSHA and National Electrical Code regulations. Mr. Ackerson is a member of the National Safety Council, National Electrical Testing Association and a certified trainer in lockout, confined space entry and robotics safety.

Presents: Arc Flash Compliance, OSHA Electrical Safe Work Practices, Electrical Safety for Inspectors

 

Dave Adcock

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Mr. Adcock has worked in the manufacturing, petrochemical and military facility industry since 1953. He has strong experience in repair and maintenance of aircraft, electronic, electrical, fiber optics and control instrumentation. Mr. Adcock served in the U.S. Army and Air Force for a total of 22 years in the electronic communications and aviation field. He received his Bachelors of Science in Electronic Engineering Technology at Southeastern Oklahoma State University.

Presents: Grounding Systems Design and Testing, Basic Electricity, Battery Maintenance and Testing, Batteries and Uninterruptible Power Supplies, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Electronics for Electricians, Electrical Print Reading, Electrical Safety for Inspectors, Electrical Safety for Industrial Facilities, Electronics Troubleshooting, Fiber Optics Splicing and Testing, Advanced, Fiber Optics Splicing and Testing, Basic

 

Roy Bailey

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Mr. Bailey has worked in the power utility industry since 1972. His expertise includes construction, operation, maintenance and management of distribution systems.

Presents: Catenary Safety, OSHA Electrical Safe Work Practices, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities

 

Dean Bartlett

Send a message to Dean
Mr. Bartlett has worked in the electrical utility industry scheduling and performing maintenance, calibration and repair of electrical power equipment since 1977. He has strong experience in motor control circuits, voltage regulator controls, circuit breaker operating mechanisms, solid-state controls, breaker, transformer protection, line and bus protection.

Presents: Motor Controls and Starters, Low Voltage, Basic Electricity, Motor and Generator Maintenance and Testing, Basic Electrical Troubleshooting, NFPA 70E Electrical Safety Requirements, Circuit Breaker Maintenance, Low Voltage, Circuit Breaker Maintenance, Molded and Insulated Case, Circuit Breaker Maintenance, Medium Voltage, Circuit Breaker Maintenance, SF6, Electrical Print Reading, Substation Maintenance I

 

Doug Baxter

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Mr. Baxter has worked in the municipal, utility and industrial industry since 1973. His expertise includes electrical inspections, arc flash hazard analysis and electrical safety procedures and regulations. Mr. Baxter is a licensed electrical contractor and electrical safety inspector in the state of Ohio. He received his Associates in Industrial Electronics from Youngstown State University.

Presents: Arc Flash Compliance, Basic Electricity, National Electrical Code, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Electrical Print Reading, Electrical Safety for Inspectors, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities

 

Ralph Carrillo

Send a message to Ralph
Mr. Carillo has worked in the power utility industry since 1975. His expertise includes installation of primary and secondary cables and equipment, design and estimation of projects to subdivisions, commercial and industrial facilities, installation, testing and calibration of electric meters and devices. He is an OSHA General Industry Outreach Trainer and Certified ERCOT Meter Facility Inspector.

Presents: Battery Maintenance and Testing, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Circuit Breaker Maintenance, Medium Voltage, Splicing and Testing of Medium Voltage Cables, Cable Testing and Fault Location, Electrical Safety for Inspectors, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Substation Maintenance I, Substation Maintenance II, Transformer Testing and Maintenance, Watthour Maintenance

 

Neil Coward

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Mr. Coward has worked as an engineer in the power utility industry since 1971. He has strong experience in the design, installation and maintenance of medium- and low-voltage electrical distribution systems as well as performing short circuit analysis and protective device coordination studies. Mr. Coward received his bachelors in electrical engineering from Wichita State University. He is also a registered PE in the state of Texas.

Presents: Basic Electricity, Basic Electrical Troubleshooting, Substation Maintenance I

 

Hugh Davall

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Mr. Davall has worked in nuclear, petrochemical and industrial facilities since 1960. His expertise includes all phases of design, development and implementation in the fields of electrical, mechanical, instrument and control maintenance training. He graduated from the U.S. Army Nuclear Power Plant Operators school, Arizona State University, Florida State University as well as others.

Presents: Arc Flash Compliance, Battery Maintenance and Testing, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Circuit Breaker Maintenance, Medium Voltage, Power Factor Testing, Distribution Transformer Testing and Maintenance, Electrical Safety for Inspectors, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Substation Maintenance I, Substation Maintenance II

 

William Donovan

Send a message to William
Mr. Donovan has worked in the nuclear and power utility industry since 1974. His expertise includes installation and maintenance of various substation equipment, relay testing and coordination, electrical engineering design, and electrical training and safety programme design. Mr. Donovan graduated from the University of California with multiple credentials in instructional and electronics technologies.

Presents: Advanced Visual Testing Software, Microprocessor Based Relay Testing, Distribution/Industrial, Battery Maintenance and Testing, National Electrical Code, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Circuit Breaker Maintenance, Medium Voltage, Splicing and Testing of Medium Voltage Cables, Cable Testing and Fault Location, Protective Relay Maintenance, Advanced, Protective Relay Maintenance, Basic, Protective Relay Maintenance, Generation, Electrical Safety for Inspectors, Protective Relay Maintenance, Solid State, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Substation Maintenance I, Substation Maintenance II

 

Jack Dunham

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Mr. Dunham has worked in the power utility Industry since 1959. He has strong experience in underground transmission and distribution; developing procedures for compliance with OSHA and NESC regulations; and splicing and terminating solid dielectric and paper/lead cable including 69KV low pressure oil filled submarine cable. He was an instructor for American Marine Training for Captain License Courses and had a 100 Ton USCG Captains License. He graduated from the University of Deleware.

Presents: NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Splicing and Testing of Medium Voltage Cables, Cable Testing and Fault Location, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities

 

Mark Franks

Send a message to Mark
Mr. Franks has worked in the power utility and communications industry since 1972. He has strong experience in fiber optics, cable and equipment installation and testing as well as safety procedures, training records and programs based on OSHA and NFPA regulations and other industry standards. Mr. Franks is an authorized OSHA Instructor for all general industry and construction regulations, a member of the FOA, NFPA, IAEI, American Society of Safety Engineers and American Society for Testing and Materials.

Presents: Arc Flash Compliance, Basic Electricity, National Electrical Code, Catenary Safety, NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Splicing and Testing of Medium Voltage Cables, Cable Testing and Fault Location, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Fiber Optics Splicing and Testing, Advanced, Fiber Optics Splicing and Testing, Basic

 

Tim Gauthier

Send a message to Tim
Mr. Gauthier has worked in the military and automotive manufacturing industry since 1977. He has strong experience in the installation, inspection and repair of electrical, electronic and mechanical equipment. His expertise includes troubleshooting and repair of programmable logic controllers, pneumatic and hydraulic systems, preventive/predictive maintenance programs and implementing process development. Mr. Gauthier received his ASEE from Alpena Community College, and pursued a Bachelor in Electrical Engineering degree from Michigan State University. He served in the U.S. Army for 12 years.

Presents: Arc Flash Compliance, Motor Controls and Starters, Low Voltage, Basic Electricity, Motor and Generator Maintenance and Testing, Basic Electrical Troubleshooting, National Electrical Code, NFPA 70E Electrical Safety Requirements, Circuit Breaker Maintenance, Low Voltage, OSHA Electrical Safe Work Practices, Circuit Breaker Maintenance, Molded and Insulated Case, Electrical Print Reading, Electrical Safety for Industrial Facilities

 

Charlie Helmick, Training Manager

Send a message to Charlie
Mr. Helmick has been a licensed electrician, electrical inspector and electrical contractor in industrial, commercial and municipal facilities since 1991. He holds a Master Electrician license with the state of Texas and has strong experience in the repair of equipment related to aircraft support, pipeline, mining, sewer, power plant, plant processing, steel building construction, elevators and escalators. Mr. Helmick is currently a member of the NFPA and is a Certified Electrical Inspector.

Presents: Arc Flash Compliance, Motor Controls and Starters, Low Voltage, Basic Electricity, Motor and Generator Maintenance and Testing, Microprocessor Based Relay Testing, Distribution/Industrial, Electrical Print Reading, Electrical Safety for Industrial Facilities

 

Merle Holston

Send a message to Merle
Mr. Holston has worked in the power utility industry since 1959. He has strong experience in relay protection schemes, generation switch yards, lines, distribution substations, and feeders. Mr. Holston served for 5 years with the U.S. Navy in the mechanical, electrical, hydraulic, pneumatic maintenance and aviation repair field.

Presents: Protective Relay Maintenance, Advanced, Protective Relay Maintenance, Basic, Protective Relay Maintenance, Generation

 

Don Mayhugh

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Mr. Mayhugh has worked in the power utility industry since 1969. He has strong experience in testing and maintaining many electromechanical types of energy meters and installing and removing all metering equipment. Mr. Mayhugh has installed, removed, tested, and maintained relays, meters, recorders, and monitors of all types throughout generating plants and substations. He has calibrated and maintained many microprocessor, solid state, and electromechanical types of relays for differential, line protection (transmission and distribution), load shedding, voltage control, breaker failure, and transfer tripping schemes with emphasis on SEL and GE Multilin relays.

Presents: Arc Flash Compliance, Programmable Logic Controllers, Power Quality and Harmonics

 

Dennis Moon

Send a message to Dennis
Mr. Moon has worked in power utility and military facilities since 1972. His expertise includes maintenance, relaying, calibration and testing on all transmission and generation relays, development and implementation of computerized relay testing programmes and installation and operation of the latest microprocessor based electronic relays and fault recording equipment. Mr. Moon obtained his Bachelors and Masters in Electrical Engineering Technology from the University of North Texas. He served in the U.S. Army for 6 years as an Electronic Instrument Repair Technician.

Presents: Advanced Visual Testing Software, Microprocessor Based Relay Testing, Distribution/Industrial, Microprocessor Based Relay Testing, Generation, Protective Relay Maintenance, Advanced, Protective Relay Maintenance, Basic, Protective Relay Maintenance, Generation, Protective Relay Maintenance, Solid State

 

Tom Norwood

Send a message to Tom
Mr. Norwood has performed electrical installation, maintenance, troubleshooting and safety administration in utility and transit facilities since 1968. He has strong experience analyzing and isolating system problems in the transmission power grid, developing black start procedures, lockout/tagout, maintenance and safety training programs. Mr. Norwood is a member of the International Association of Electrical Inspectors (IAEI), IEEE, Fiber Optic Association (FOA) and a committee member for the NFPA.

Presents: Arc Flash Compliance, Basic Electricity, National Electrical Code, Catenary Safety, NFPA 70E Electrical Safety Requirements, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Fiber Optics Splicing and Testing, Advanced, Fiber Optics Splicing and Testing, Basic

 

William Pharr

Send a message to William
Mr. Pharr has worked in the power utility industry since 1966. He has strong experience in the repair and maintenance of transmission lines and substations including the Live Line Barehand technique, E H V transformer and circuit breaker repair and maintenance. Mr. Pharr served for 6 years with the United States Marine Corps Reserve completing as Batallion Radio Chief.

Presents: NFPA 70E Electrical Safety Requirements, OSHA Electrical Safe Work Practices, Circuit Breaker Maintenance, Medium Voltage, Power Factor Testing, Electrical Safety for Industrial Facilities, Electrical Safety for Utilities, Substation Maintenance I, Substation Maintenance II, Transformer Testing and Maintenance

 

Harry Ploehn

Send a message to Harry
Mr. Ploehn has worked as an engineer in the telecommunications industry since 1970. He has strong experience in the the automatic testing, field repair of DC to DC converters, central switching systems, design and evaluation of analog and digital circuits, utilizing integrated circuits and discrete components. Mr. Ploehn received his Bachelors in Electrical Engineering from New Jersey Institute of Technology and Masters from Southern Methodist University. He also served in the U.S. Navy as an Aviation Electronics Technician.

Presents: Basic Electricity, Electronics for Electricians, Electronics Troubleshooting

 

Tim Robertson

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Mr. Robertson has worked in the petrochemical, power utility, manufacturing and telecommunications industry since 1973. His expertise includes design, construction and modification of electrical generation and distribution systems, engineering studies and protective relay technology. Mr. Robertson received his Bachelors in Electrical Engineering from Texas A&M University. He also served in the U.S. Navy.

Presents: Arc Flash Compliance, Microprocessor Based Relay Testing, Distribution/Industrial, Microprocessor Based Relay Testing, Generation, NFPA 70E Electrical Safety Requirements, Protective Device Coordination I, Protective Device Coordination II, Power Quality and Harmonics, Protective Relay Maintenance, Advanced, Protective Relay Maintenance, Basic, Protective Relay Maintenance, Generation, Protective Relay Maintenance, Solid State, Short Circuit Analysis

 

Jimmy Rogers

Send a message to Jimmy
Mr. Rogers has worked in the power utility industry since 1962. He specializes in maintenance, testing and troubleshooting of high- and low-voltage electrical systems and has worked with all types of substation equipment including breakers and switchgear, cable testing, fault location, synchronous motors and start-up. Mr. Rogers attended the Texas State Technical Institute, specializing in electronics technologies. He also served for 6 years in the U.S. Marine Corp maintaining and operating various radar systems.

Presents: Battery Maintenance and Testing, Catenary Safety, Circuit Breaker Maintenance, Low Voltage, Circuit Breaker Maintenance, Molded and Insulated Case, Circuit Breaker Maintenance, Medium Voltage, Circuit Breaker Maintenance, SF6, Power Factor Testing, Distribution Transformer Testing and Maintenance, Substation Maintenance I, Substation Maintenance II, Transformer Testing and Maintenance

 

Jim Smith

Send a message to Jim
Mr. Smith has worked in the power utility industry since 1971. He specializes in maintenance, testing and troubleshooting of high- and low-voltage electrical systems and has worked with all types of substation equipment including breakers and switchgear, cable testing, fault location, synchronous motors, hydraulic and pneumatic controls and start-up. Mr. Smith received his A.A. in Electrical Engineering Technology from the International Correspondence School. He also served in the U.S. Air Force and the National Guard.

Presents: Battery Maintenance and Testing, Circuit Breaker Maintenance, Low Voltage, Circuit Breaker Maintenance, Molded and Insulated Case, Circuit Breaker Maintenance, Medium Voltage, Circuit Breaker Maintenance, SF6, Power Factor Testing, Distribution Transformer Testing and Maintenance, Protective Relay Maintenance, Advanced, Protective Relay Maintenance, Basic, Electrical Print Reading, Protective Relay Maintenance, Solid State, Substation Maintenance I, Substation Maintenance II, Transformer Testing and Maintenance

 

Art Tice

Send a message to Art
Mr. Tice has worked in the industrial and manufacturing industry since 1973. He has strong experience in emergency power generation systems involving automatic transfer switches, UPS battery backup systems, battery banks, motor control centers, installation of power distribution systems and equipment, electrical installations in hazardous (classified) locations, building of test stations including control cabinets, and testing of static grounding systems.

Presents: Circuit Breaker Maintenance, Low Voltage, Circuit Breaker Maintenance, Molded and Insulated Case, Circuit Breaker Maintenance, Medium Voltage, Substation Maintenance I, Substation Maintenance II

 

Doug Baxter

Send a message to Doug
Mr. Baxter has worked in the municipal, utility and industrial industry since 1973. His expertise includes electrical inspections, arc flash hazard analysis and electrical safety procedures and regulations. Mr. Baxter is a licensed electrical contractor and electrical safety inspector in the state of Ohio. He received his Associates in Industrial Electronics from Youngstown State University.

 

R. Dee Jones, P.E., Engineering Division Manager

Send a message to R. Dee
Mr. Jones has worked in the power distribution field since 1972. He has strong experience in field operations and distribution studies, project management, circuit analysis and planning, transformer design and application, underground cable, and distribution feeder protection. He is a registered professional engineer in multiple states.

 

Michael Marlo

Send a message to Michael
Mr. Marlo has worked in manufacturing industry since 1985. He specializes in electrical and controls engineering and refined project and quality management leadership. He performs on-site data gathering for verifying electrical system models and one-line diagrams.

 

William Pharr

Send a message to William
Mr. Pharr has worked in the power utility industry since 1966. He has strong experience in the repair and maintenance of transmission lines and substations including the Live Line Barehand technique, E H V transformer and circuit breaker repair and maintenance. Mr. Pharr served for 6 years with the United States Marine Corps Reserve completing as Batallion Radio Chief.

 

Hongwei Zhang, P.E.

Send a message to Hongwei
Mr. Zhang has worked in the power distribution field since 1994. His expertise includes load flow, fault, system stability and reliability calculations, system transient analysis, relay protection setting and control, TCC analysis and arc flash analysis; power equipment and SCADA operation and troubleshooting. Experienced user of electrical engineering software ETAP and SKM. Mr. Zhang is a registered professional engineer in multiple states.

 

Mark Ackerson

Send a message to Mark
Mr. Ackerson has performed electrical installation, maintenance, troubleshooting and safety administration in the manufacturing industry since 1985. He is a Licensed Master Electrician in the state of Michigan with expertise in electrical maintenance and safety training programs as well as OSHA and National Electrical Code regulations. Mr. Ackerson is a member of the National Safety Council, National Electrical Testing Association and a certified trainer in lockout, confined space entry and robotics safety.

 

Dave Adcock

Send a message to Dave
Mr. Adcock has worked in the manufacturing, petrochemical and military facility industry since 1953. He has strong experience in repair and maintenance of aircraft, electronic, electrical, fiber optics and control instrumentation. Mr. Adcock served in the U.S. Army and Air Force for a total of 22 years in the electronic communications and aviation field. He received his Bachelors of Science in Electronic Engineering Technology at Southeastern Oklahoma State University.

 

Doug Baxter

Send a message to Doug
Mr. Baxter has worked in the municipal, utility and industrial industry since 1973. His expertise includes electrical inspections, arc flash hazard analysis and electrical safety procedures and regulations. Mr. Baxter is a licensed electrical contractor and electrical safety inspector in the state of Ohio. He received his Associates in Industrial Electronics from Youngstown State University.

 

Ralph Carrillo

Send a message to Ralph
Mr. Carillo has worked in the power utility industry since 1975. His expertise includes installation of primary and secondary cables and equipment, design and estimation of projects to subdivisions, commercial and industrial facilities, installation, testing and calibration of electric meters and devices. He is an OSHA General Industry Outreach Trainer and Certified ERCOT Meter Facility Inspector.

 

Hugh Davall

Send a message to Hugh
Mr. Davall has worked in nuclear, petrochemical and industrial facilities since 1960. His expertise includes all phases of design, development and implementation in the fields of electrical, mechanical, instrument and control maintenance training. He graduated from the U.S. Army Nuclear Power Plant Operators school, Arizona State University, Florida State University as well as others.

 

Mark Franks

Send a message to Mark
Mr. Franks has worked in the power utility and communications industry since 1972. He has strong experience in fiber optics, cable and equipment installation and testing as well as safety procedures, training records and programs based on OSHA and NFPA regulations and other industry standards. Mr. Franks is an authorized OSHA Instructor for all general industry and construction regulations, a member of the FOA, NFPA, IAEI, American Society of Safety Engineers and American Society for Testing and Materials.

 

Tim Gauthier

Send a message to Tim
Mr. Gauthier has worked in the military and automotive manufacturing industry since 1977. He has strong experience in the installation, inspection and repair of electrical, electronic and mechanical equipment. His expertise includes troubleshooting and repair of programmable logic controllers, pneumatic and hydraulic systems, preventive/predictive maintenance programs and implementing process development. Mr. Gauthier received his ASEE from Alpena Community College, and pursued a Bachelor in Electrical Engineering degree from Michigan State University. He served in the U.S. Army for 12 years.

 

Charlie Helmick, Training Manager

Send a message to Charlie
Mr. Helmick has been a licensed electrician, electrical inspector and electrical contractor in industrial, commercial and municipal facilities since 1991. He holds a Master Electrician license with the state of Texas and has strong experience in the repair of equipment related to aircraft support, pipeline, mining, sewer, power plant, plant processing, steel building construction, elevators and escalators. Mr. Helmick is currently a member of the NFPA and is a Certified Electrical Inspector.

 

Tom Norwood

Send a message to Tom
Mr. Norwood has performed electrical installation, maintenance, troubleshooting and safety administration in utility and transit facilities since 1968. He has strong experience analyzing and isolating system problems in the transmission power grid, developing black start procedures, lockout/tagout, maintenance and safety training programs. Mr. Norwood is a member of the International Association of Electrical Inspectors (IAEI), IEEE, Fiber Optic Association (FOA) and a committee member for the NFPA.

 

William Pharr

Send a message to William
Mr. Pharr has worked in the power utility industry since 1966. He has strong experience in the repair and maintenance of transmission lines and substations including the Live Line Barehand technique, E H V transformer and circuit breaker repair and maintenance. Mr. Pharr served for 6 years with the United States Marine Corps Reserve completing as Batallion Radio Chief.

 

Amy Stowe

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1.877.594.3156 x 7358
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Midwestern US
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Lailone Romero

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Leisa Foutch

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Engineering and Nationwide Accounts
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Nathan Lee

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Paul Jackson

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Southeastern US and Carribean Countries
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Therese Winslow

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All Other International
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Interested in a job with AVO? We offer challenging, extremely rewarding career opportunities for motivated, skilled individuals interested in a fast-paced, self-directed work environment. Though we're not always actively seeking new employees to join our team, position descriptions are posted here when job openings are available. AVO Training Institute, Inc. is an Equal Opportunity Employer

Please reference the position title you are applying for and mail your resume to the address below. If applying online, please include the position title in the "Subject" line of your email message.

AVO Training Institute
Attn: Career Opportunites
4271 Bronze Way
Dallas, TX 75237-1019

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